Terms and Conditions

All purchases from this site are made from Lynnda Worsnop trading as Oak House Studio. As I am VAT registered all purchases are subject to VAT at the current rate.

Delivery and Postage.

I try to send out your order as quickly as I can, but it will usually take two to three days before the order is dispatched. I generally use my local post office and so your order will arrive by Royal Mail. 

If you have any particular requirements please include this in the box provided at the check out and I will do my best to meet those needs and will email a reply if required.

UK Orders over £28 are dispatched for free.

Postage outside the UK is  charged at £5

Out of Stock products.

I am generally good at keeping the stock levels on the site as accurate as possible, however as we close down things could get more difficult. If you are looking for a product that is showing out of stock, please contact me and I will do my best to sort this for you. 

Returns.

All returns should be made to

Oak House Studio, Unit 13 East Riding Business Centre, Annie Reed Road, Beverley, East Yorkshire. HU17 0LF.

Faulty Goods.

I try to ensure that all goods that are dispatched are of good quality. If you do receive goods that have been damaged in transit or have any other problems please let me know immediately and I can arrange to replace or refund them.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products, we can accept returns of complete product, which is unused and in an "as new" condition. To cancel this contract, please pack the relevant item securely, and send it to  Unit 13 East Riding Business Centre, Annie Reed Road, Beverley, East Yorkshire HU17 0LF. so that I receive it within 14 working days after the day of the date that the item was delivered to you, you must enclose or email a letter confirming your wish to cancel the contract. Please note this address will still be current after the closing down of Oak House Studio

Payments.

These are all currently made via Paypal. You do not need a Paypal account to use this system. I do not receive your credit card details at all. Through Paypal you will be making a well protected purchase.

Your Data.

Your email address may be added to my newsletter list, I try to send a monthly newsletter when I can. (don't know where the months go) every newsletter I send has a unsubscribe button so if you do find them troublesome you can unsubscribe at any time. You do not have to buy from the website to get on this list.

I do not share any of your details with other companies.